Terms and Conditions

By using the Divine Digitals website, the user hereby agrees to fully comply with this stated set of Terms and Conditions. If at any point the user does not agree to these Terms and Conditions, they are not permitted to use Divine Digitals in any manner.

Divine Digitals reserves the full right and authority to revise, update, or modify these Terms and Conditions at any time without prior notice. As a user, it is your responsibility to remain informed of any changes. Continued use of the website constitutes acceptance of the updated Terms and Conditions.

Divine Digitals maintains zero tolerance for any violations of these Terms. Both parties — Divine Digitals and the user — are required to strictly adhere to these terms to ensure a clear mutual understanding and agreement for the use of the website.

The logo, name, and graphics of Divine Digitals, including all associated products and services, are registered trademarks of Divine Digitals. All other company names, brand names, trademarks, and logos mentioned on this website are the property of their respective owners and do not imply endorsement, sponsorship, or recommendation by Divine Digitals, nor does Divine Digitals imply endorsement, sponsorship, or recommendation of those trademark owners.

All copyrights related to design work, including content, text, images, concepts, visuals, and illustrations, remain the exclusive property of Divine Digitals unless specifically released or published publicly in writing after all related costs have been settled.

Refund Policy / Money Back Guarantee

Divine Digitals offers a Money Back Guarantee on design services. Customers can claim their money paid for the service back in case of dissatisfaction.

All refund requests will be fulfilled as per the following arrangement:

• You make a refund request when the initial concepts are However, once you approve or request changes in the initial designs, the refund offer becomes void and refund request will not be entertained.
• If request for refund is made before the delivery of initial design concepts, then you would be eligible for Full Refund (less 10% service & processing fee).
• If a request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).
• If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible for a 33% refund (less 10% service & processing fee).

All refund requests will be fulfilled as per the following arrangement:

• You have chosen a special or a custom
• The primary design concept (for any service) has been
• You have demanded revisions beyond the initial design concepts (logo or website).
• The designs (logo or website) have been
• The website has been designed, developed and deployed
• The company has not been contacted for more than 2 weeks without notice. No refund request will be entertained if you have not taken any action on your order for 2 weeks after placing your However, if you want to reactivate your order, you will be charged a certain fee depending on your project.
• If the project placed on hold upon customer request, the refund will be
• Company’s policies, or policy, has been
• Other company or designer has been approached for the same
• The creative brief is lacking in required information from the client
• A complete design change has been demanded and
• The business is closing or changing name or
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service provided will not be subject to refund under any
• Once a client has accepted multiple sets of revisions (for any service), refund will not be applicable.
• No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
• For video animation packages no refund request will be entertained after the designing of the storyboard.
• All refund requests should be communicated to the support department. Divine, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
• Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:
• Website Emails Hosting
• Website SSL Certificates
• Website Domain
• Website Maintenance
• Website SEO
• Social Media Marketing
• Google AdWords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction Divine Digitals management after review the project may choose to offer a partial refund to the client.

How to claim your Refund:

To assure your refund request is approved, please make sure you meet the following requirements

Claim your refund specifying your concern by contacting us via any of the following three modes:

• Dialing our number +44 7460 018414or speak with your respective Project Manager to initiate a refund.
• Sending an Email to your Project Manager to initiate a
• Once your refund request is received we will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your rights to the said product would be obtained by Divine and you would not be able to use any version of the Let us also specify that:
• Since the rights of that product would now be transferred to Divine, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
• The refund approval will be at discretion of Divine Digitals Management.
• Management’s decision on the matter will be final.

Project Proposal / Manifesto

Divine Digitals provides a personalized and convenient platform for users to submit project proposals directly through the “Talk to Us” page. Users can easily fill out the project requirements form and communicate with our team using the provided online and offline contact options for further assistance.

Backup and Data Loss

By using this website, users acknowledge that they do so at their own risk. Divine Digitals shall not be held responsible for any data loss that may occur. Users agree to take full responsibility for their use of the website and any resulting consequences.

Endorsement

By using this website, you agree to defend, indemnify, and hold harmless Divine Digitals, including its directors, officers, employees, and representatives, against any loss, damage, or cost (including reasonable legal fees) arising from third-party claims related to your use of this website or your shared content.

This indemnification is in addition to any required under the Dispute Policy.

Divine Digitals does not claim ownership of any content you provide or share.

If you share your website or related content with Divine Digitals for project purposes, all such materials remain your sole property.

Divine Digitals will not be held responsible for the content you present on your domain or website.

All your logos, brand names, graphics, design themes, trademarks, text, images, visuals, and other creative elements remain your intellectual property.

Divine Digitals does not claim ownership over them in any form.

Accountability

Divine Digitals shall not be held liable for any damages, including incidental or consequential damages, that may arise due to downtime, unavailability, or deletion of any website from Divine Digitals’ servers. The extent of damages shall be limited to the immediate termination of the service in question.

Our expert team works diligently to maintain smooth, bug-free website operations to ensure an optimal browsing experience for all users.

Divine Digitals disclaims any and all liability resulting from, but not limited to:

• Delays or interruptions in website access.
• Data transfer errors or interruptions.
• Unauthorized use or misuse of users’ personal information.
• Errors, omissions, or inaccuracies in any information or service provided.
• Deletion or failure to store email messages.
• Inability to access or use our mail services.
• Losses resulting from the use of Divine Digitals’ mail or website services.
• Any loss or liability incurred in connection with processing applications or requests for our services.

Denial

Divine Digitals shall be the sole arbitrator in determining what constitutes a violation of these Terms and Conditions.

The company reserves the right to refuse, cancel, or suspend services at its sole discretion.

If any provision of this Agreement is deemed invalid, such invalidity shall not affect the remainder of the Agreement.

Divine Digitals reserves the right to replace any invalid provision with one that reflects, as closely as possible, the original purpose and intent.

Divine Digitals may amend these Terms and Conditions at any time without prior notice.

Users are strongly advised to review this document periodically to stay informed about updates or modifications.

This Agreement supersedes all prior proposals, agreements, and communications between Divine Digitals and the user regarding the use of the website.

Copyrights and Trademarks

By providing logos, brand names, graphics, design themes, trademarks, text, images, visuals, or other content to Divine Digitals for inclusion in a website or related materials, the customer affirms they have full copyright and/or trademark permissions for such materials.Ownership of these materials remains with the customer.

Any creative work, images, or content designed by Divine Digitals on behalf of a customer remain the property of Divine Digitals and/or its suppliers. Customers may request written permission from Divine Digitals to use such materials for other purposes, and approval will be granted at the company’s discretion. All permissions must be obtained in writing prior to use.

Users agree to indemnify and hold Divine Digitals harmless from any claims resulting from the user’s failure to obtain appropriate copyright or trademark permissions for submitted materials.

Predominant Cognizance

This document represents the complete and final agreement between Divine Digitals and its users regarding the use of this website. It supersedes all prior oral or written communications, proposals, or understandings related to its subject matter.

For further information or inquiries regarding these Terms and Conditions, please contact us at:

+44 7460 018414

info@divinedigitals.co.uk

Divine Digitals Web Design Limited, Registered in United Kingdom
Registered Office: 43 Little Cottage Place, London, England, SE10 9LG